SERVICE QUALITY
What does your customer see when you are not in the room? A mystery shopper can tell you.
How it works
Visit
A trained shopper visits as a normal customer.
Score
They rate greeting, product knowledge, cleanliness, speed and billing.
Report
You get scores, notes and photos by outlet and by staff team.
Where it helps
Retail stores, showrooms, hospitals, hotels, restaurants and banks. Small gaps in service often cost the most sales.
Want mystery shopping for your outlets?
Contact us for a plan and sample report. See our retail mystery shopping.
Also read: Hospital Mystery Audit · Our books