For jewellers, textile showrooms, supermarkets & retail chains
See your store the way your customers see it.
Mystery shopping, customer satisfaction and store location research for retailers across Chennai and Tamil Nadu, conducted in Tamil by trained ARS auditors.
TRIAL OFFER
Your first mystery audit
A trained ARS auditor visits one of your stores as a normal customer and scores greeting, product knowledge, pricing clarity, store standards and closing. You get a clear scorecard with the top three things to fix, within 7 working days. Ask us about the trial price.
Book a trial auditResearch for retailers
Mystery shopping
Regular audits of your stores and competitor stores, with outlet-by-outlet scores.
Customer satisfaction
Why customers stay, why they switch, and what brings them back.
Store location studies
Catchment, footfall and competition checks before you sign a lease.
Festival & wedding shoppers
How Tamil Nadu shoppers plan Deepavali, Pongal and wedding purchases.
Retail audits
Product availability, display, pricing and visibility checks across outlets.
Online vs store
How shoppers split purchases between your store, online and quick commerce.
ARS SPECIAL REPORTS · SP-19 & SP-16
Retail Market, India & Tamil Nadu Report 2026
Organised retail growth, quick commerce, and what Tamil Nadu retailers must do next. Jewellers can also order our Tamil Nadu Jewellery Market Report (SP-16).
Why ARS
ARS has researched shoppers across Tamil Nadu since 2010. Retail and consumer clients include Pantaloons, Ramraj Cotton, Vummidi Bangaru Jewellers and Saravana Selvarathinam. Our directors are personally present in the field, and every audit is confidential.